Terms & Conditions

Posted on July 19, 2023


1. INDEPENDENT ACTIVITIES: If you decide to participate in any activity or excursion that is not arranged or led by us or the Tour Operator, neither we nor the Tour Operator shall have any responsibility for or control over your safety or well-being, which will be solely your responsibility 

2. TRIP ACTIVITY LEVEL AND REQUIREMENTS: You are advised to carefully read the details of your selected itinerary before booking a Trip. Certain itineraries may not be suitable for all Guests. 

3. INCLUDING GUESTS WITH DISABILITIES, due to terrain/local conditions, the nature of the Activities, or otherwise. Neither our staff nor our Suppliers/contractors may physically assist Guests who need or may need assistance during the Trip or with respect to any Activity, all Guests are strongly encouraged to consult with their personal physician before booking a reservation, in addition, select itineraries may require Guests to obtain prior written approval from their personal physician, please contact us about specific itineraries or activities.

4. ALLERGIES AND SPECIAL DIETARY REQUESTS: On the Trip, meals are prepared based on the availability of ingredients in each destination. Please keep in mind specific meal requests may not be available at every stop. Further, please be advised that food and beverage locations are not owned or operated by us. For food and beverage offerings arranged by us, well use reasonable efforts to communicate special dietary requests to the locations and, for pre-packaged retail food and beverage, we relying on supplier/manufacturer ingredient labels. Please contact us so you can make an informed choice because food preparation processes and menus vary by location, you are responsible for deciding whether any particular offering meets your requirements, we cannot guarantee that any offering is completely free of allergens.

5. ELIGIBILITY/MINORS: Our website establishes minimum eligibility ages for each itinerary as well as recommended minimum ages, which are based on several factors; however, some Activities may have weight or height restrictions and/or different minimum ages than our overall minimum eligibility age or recommended minimum age. Please contact us for details, all persons under age 18 must be accompanied by a parent or legal guardian over age 21 in the same room. In the event a minor is not accompanied by all legal guardians on the Trip, you agree to carry (or will ensure that the approved traveling companion, if any, carries) a notarized document from each legal guardian not on the Trip, granting approval for the minor to travel on the Trip and to present said documents to any authority requesting them. In the event you are the sole guardian of the minor, you agree to carry documentation evidencing such and present to any authority when requested. 

6. REPRESENTATION OF HEALTH/SAFETY/RIGHT TO TERMINATE: By booking your Trip, you represent and certify that you and all members of your traveling party:  have carefully read the details of the itinerary and selected an itinerary that is appropriate for each person’s abilities; do not have any impairment or disability which might present a safety risk during the Trip or any of the Activities: have consulted with a personal physician as appropriate; and will immediately advise us if anyone in your travel party is unable to meet the safety requirements that are necessary for the safe operation of the Trip or Activity. If your circumstances change between the date of booking and the Trip departure, you must inform us as soon as possible and advise us of any special requests, 

          We reserve the right to cancel, terminate, discontinue or modify any reservation, Trip, or Activity, if the Guest cannot meet the safety requirements that are necessary for safe operation or fails to obey signage, instructions, protocols, or rules. We further reserve the right to: immediately terminate any Trip or Activity if the Guest is disruptive or otherwise adversely impacts the experience for others, without any refund to the Guest; and make changes to the itinerary or Activity as appropriate for safety, security, comfort or convenience, without liability or notice.

7. PREGNANCY: For any Cycling tours, women who have pregnancy as of the Trip start date or who will enter their 24th week of pregnancy during the Trip will not be permitted to book the CYCLING TOURS. For all other Trips, airlines and local Suppliers may have additional restrictions applicable to women who are pregnant, and depending on the week of pregnancy, We cannot be held responsible or liable for any complications relating to pregnancy at any stage. 

        If pregnant, you are strongly encouraged to consult with your personal physician before booking a Trip regardless of itinerary. Please contact us if you have questions about specific itineraries. 

8. TRAVEL INSURANCE: Travel insurance is strongly recommended and is available through multiple independent avel insurance providers, Travel insurance typically provides coverage for Trip cancelation and interruption, baggage protection and delay, travel accidents and delay, and emergency medical and dental services and certain associated transportation. If you do not purchase travel insurance, you are responsible for any medical expenses, any medical evacuation costs, and any other costs arising during your travel. 

9. PRICING DETAILS: All prices are per person based on two persons sharing a room, quoted in U.S. dollars; estimates based on tariffs, currency values, domestic transportation and third-party charges and subject to change prior to booking. Prices vary for each Trip based primarily on when you book, when you travel, room configuration and room location. The specific inclusions of the Trip are set forth in the itinerary. Any items not specifically noted are not included in the Trip price. 

Once your deposit and signed Travel Agreement (defined below) is received by us, your Trip price is guaranteed, except where price increases may result from increases in government taxes or fees. Guests added to your party after initial booking will be priced at the then-prevailing rate, Single accommodations are subject to a single supplement and subject to availability based on type of Trip and time of booking.

For BESPOJE CUSTOM CYCLING TOURS Only: The price per person reflected in the Guest Confirmation is based on the number of Guests on the Trip. In the event of a Guest cancelation, we reserve the right to increase the price per person reflected in the Guest Confirmation. We shall notify you if the price per person increases, and you agree to pay the increased price by the required invoice dates. In the event you add one or more Guests to your Trip, we reserve the right to reduce the price per person reflected in the Guest Confirmation 

10. DEPOSITAMOUNTS: A per-person deposit is required to confirm a reservation. For reservations made within the timeframe between the Final Payment Date (as defined below) and departure, you must pay an amount equal to 100% of the Trip price, but your reservation will remain fully refundable up to 48 hours (the “Hold Period”) to allow you time to review the Travel Agreement (see below) 

– For Cycling Tours approx. 20% of lowest published Trip price for each departure.

– For Bespoke Cycling Tours: Approx. 50% of lowest published Trip price with some Trips requiring additional Non-refundable deposit to secure permits, , accommodation and domestic transportation.

11. FINAL PAYMENT DATES: The following are the final payment dates (“Final Payment Date”) by Trip type that apply unless the reservation is made on or after the Final Payment Date, in which 100% of the Trip price is required to be paid at the time of reservation: 

– ROAD & GRAVEL CYCLING TOURS: 35 days prior to departure

– BESPOKE CYCLING TOURS : 45 days prior to departure   – PRIVATE 1 DAY ROUTINE TOURS: 3 days prior to departure

Payment(s) must be in U.S. dollars, and we accept all major credit cards, international bank wire, (certain countries only). Do not send cash. A Guest’s reservation may be canceled if full payment not been received by the final payment date. Payment and deposit policy for private group and other group travel may vary. Please contact us for complete details. 

12. GUEST CANCELATIONS AND REFUNDS: Failure to strictly comply with the deposit and final payment schedules, or any other applicable policies and procedures, will result in the automatic cancelation of pending reservations and applicable fees will be assessed. 

          You may cancel by telephone or in writing. The time of cancelation will be the date upon which receive notice from you! Arriving late or leaving a Trip in progress, for any reason, not result in a refund, and no refunds will be made for any unused portions of a Trip. The following cancelation policy shall apply:

Days Prior to trip start:

– 45 Days or more: 100% of Trip price are refundable.

– 44 to 21 DAYS: 50% of Trip price are refundable.

– 20 to 0 DAYS: 0% of Trip price are refundable.

          Not with standing the aforementioned cancelation fee schedule for reservations made subject to a Hold Period, any payments made shall be fully refundable during the Hold Period.

         The cancelation fees set forth above shall apply irrespective of resale by us. Cancelation policy for group travel may vary. Please contact us, if applicable, for complete details. 

13. PRE AND POST-TRIP EXTENSIONS AND EXTRA ARRANGEMENTS: We recommend that you arrive a day or two prior to the start of your Trip to get acclimated and to allow for unexpected travel delays. Also, you may choose to stay a day or two after to extend your Trip on your own. Both pre and post-stays are available at additional cost to you. Please contact us for price, details and availability, on some Trips, airport meet & greet, and hotel transfer services are available in connection with these additional days. Our special rates for these additional days are only available if booked through us in conjunction with a Trip and cannot be combined with any other offer.

          The policies regarding deposits, payments, and cancelations for all Trips also apply to pre- and post-Trip extensions and hotel nights, and extra arrangements confirmed on any Guest’s behalf, unless otherwise noted. Any revisions made to the booking, such as a change in departure date or choice of Trip, are subject to the cancelation policy. 

14. ITINERARY MODIFICATIONS/OUR RIGHT TO CANCEL: We will make every reasonable effort to operate the Trips as advertised; however, we and Tour Operator reserve the right to curtail or modify the itinerary, including but not limited to curtailment or modification of Activities, hotels, meals, transportation, and Experts, as we deem necessary. Please also note that during certain holidays and peak periods or due to repairs or renovations, some Activities may be disrupted or unavailable. Deviations from planned Trip itineraries or any aspects of the travel may occur. 

          If conditions make the routes unsafe for CYCLING or in other respects, or raise sufficient doubt about safety, we and Tour Operator reserve the right to modify or provide alternate services, We and Tour Operator further reserve the right to reduce the number of Experts, and to modify other services to accommodate a smaller group, if a minimum number of guests is not reached. Similarly, the stated group maximum size may be marginally exceeded if necessary to accommodate a family, none of these modifications or changes shall affect the Trip price or entitle you to any credit or refund. 

          We shall also have the right, in our sole and absolute discretion to cancel or modify a reservation in whole or in part, at any time if the reservation includes or was made as the result of a mistake or error of any kind, including, but not limited to, a mistake or error in price or description of the Trip or Activity, or where it appears tha a Guest has engaged in fraudulent or misleading activity in making the reservation, or due to prior disputed or suspected fraudulent payment transactions. If a reservations canceledby us, in cases where we have received a valid and confirmed payment, we will provide a refund, and shall have no responsibility beyond the refund of monies paid to us related to the cancelation by us. 

          We reserve the right to cancel any Trip or Activity because of inadequate enrollment that makes the Trip or Activity economically infeasible to operate or because of good-faith concerns with respect to the safety, health, or welfare of the Guests, If we cancel a Trip prior to departure, the Guest will be provided with a full refund of monies paid to us; except in the event that the cancelation is due to a significant event that makes it infeasible to operate the Trip as planned, in which case the Guest will be provided with a refund and/or credit toward a future Trip equivalent to the amount paid. If a Guest elects to leave a Trip in progress of their own volition, the Guest will not receive any type of refund. If we or the Tour Operator cancels the Trip in progress and the Guest elects not to Immediately return to his/her original point of departure for the Trip, or if the Guest elects to leave a Trip in progress of their own volition, the Guest acknowledges and agrees that: The Guest shall be solely responsible for Guest’s travel plans once Guest departs the Trip; neither we nor the Tour Operator shall have any responsibility for or control over the Guest’s safety or activities once the Guest departs the Trip; and the Guest will be solely responsible for any and all costs that may arise out of the Guest’s decision to not return to the original point of departure from the Trip in progress. Except as outlined above when we cancel a Trip, you will have full responsibility for any expenses, including any non-refundable expenses, incurred by you in preparing for a canceled Trip or for any additional arrangements should you embark prior to the scheduled group departure date.

15. TRAVEL AGREEMENT: The General Release, COVID-19 Release, and Travel Agreement, which also incorporates these Terms and Conditions (the “Travel Agreement”) is an agreement containing a general release of liability, indemnity, assumption of risks and other provisions provided to you upon booking. You will be required to sign and return the Travel Agreement to us as soon as possible. If you choose not to execute the Travel Agreement, you have 14 calendar days after booking to cancel and receive a full refund of your deposit, or, if a Hold Period applies to your reservation, you have the Hold Period to cancel and receive a full refund of the Trip price. We strongly advise that you not make any commitments that cannot be canceled within 14 calendar days after booking, or during the Hold Period, as applicable. Once we receive your executed Travel Agreement, your deposit and other amounts paid are nonrefundable unless otherwise stated in your Guest Confirmation. If you do not return the Travel Agreement before departure and are not within the refundable time frames noted above, you will not be able to participate on the Trip and all amounts paid are nonrefundable unless otherwise stated in your Guest Confirmation. 

16. FORCE MAJEURE: Neither we nor our corporate parent, subsidiaries, affiliates, assigns, employees, officers, directors, successors, representatives, agents, or independent suppliers, will be held liable for any loss or damage due to delay, cancelation, or disruption in any manner caused by any of the following causes, to the extent beyond our reasonable control: acts of God, accidents, riots, wars, hostilities, blockages, revolutions, riots, insurrections, terrorist acts, epidemics or pandemics (including but not limited to COVID-19), quarantines, civil commotions, breakdown of communication facilities, natural catastrophes, governmental acts or omissions, changes in laws or regulations, labor strikes, fire, explosions, or sabotage. 

17. TERMS SUBJECT TO CHANGE: These Terms and Conditions are subject to change at any time without prior notice.